Class One: Basics – Some of the concepts discussed will include: terms and technology, how to set up your office financial policy, aligning your office goals to your collection policies, types of accounts, what goes where on a claim form, what happens to a claim, documentation for payment (both office and clinical). Also covered will be the ten basic things that MUST be done to improve your collections.
         Tuesday, Sept 9,  12:30--1:30 pm, Central Time

Class Two: The Post Report. The financial consultation and post report of findings is the single most important tool the Billing/Collections CA has for increasing patient retention, follow-though, referrals and collections. Once this procedure is mastered, you can personally grow your practice.  Discuss what payment options are right for your office and how to implement them. (For more information on this procedure, check out our Patient Financial Consultation Toolkit.)
         Tuesday, October 7, 12:30--1:30 pm, Central Time

Class Three: Account Management. Taking the next logical step on following up on each account in your office. When do you call? When do you send to collections? When do you write it off? How do you know where your accounts are?
         Tuesday, November 4,  12:30--1:30 pm, Central Time

Class Four:  Advanced Collections Techniques. Coding for Optimal Reimbursement. Creating your insurance bible. Dealing with butt-head attorneys. Medicare or Medicaid as secondary. Deciding when PPO’s are worth the effort. Denials and refunds.
         Tuesday, December - 2,   12:30--1:30 pm, Central Time